Add a Zapier chatbot to your Shopify store

• AI chatbot without code — create a chatbot in Zapier Chatbots from scratch in a few clicks.
• Pop-up chat — the chatbot appears as a floating widget in the bottom corner of every page of your store.
• Two lines of code — copy the embed script from Zapier and paste it into your theme, no extra apps needed.

In this article:

• Create a chatbot in Zapier
• Copy the embed code
• Add the code to your Shopify theme

Create a chatbot in Zapier

1. Go to the Zapier Chatbots page and click Create in the top-right corner.

2. Select Create from scratch, enter the chatbot's Name and click Create.

Copy the embed code

1. You'll land on the chatbot's settings. Click Share in the top-right corner.
2. Open the Embed tab, select Pop-up and click the copy icon in Code snippet to copy the script.

Add the code to your Shopify theme

1. In your Shopify admin, go to Online Store and find the theme you want to add the chatbot to. If needed, click ⋯ → Duplicate first to test the changes on an unpublished copy of the theme.
2. Next to the theme, click ⋯ → Edit code.

3. In the layout folder, open theme.liquid. Scroll to the end of the file and paste both lines of the script right before the closing </body> tag. Click Save.

4. Open your store — the chatbot now appears as a pop-up in the bottom-right corner of every page.

That's it — your customers can now chat with your Zapier chatbot right in your Shopify store. If you tested the changes on a copy of your theme, publish it when you're happy with the result. If you have any questions, we're always happy to help.

In this section:

• Your first steps
• Customizing Courses Plus pages with Javascript

Updated on: 30/10/2026